FAQ - Foire Aux Questions
🚚 Shipping
What are the delivery times?
We ship your orders within 24 to 48 business hours. Standard delivery takes 3 to 5 business days in France and Europe.
Is delivery free?
Yes! Delivery is free for all orders over €49 in France and €59 in Europe. Below these amounts, shipping costs are €5.90 in France and €6.90 in Europe.
Which carriers do you use?
We work with Chronopost, Colissimo, UPS, GLS and Mondial Relay to guarantee you the best possible delivery.
Can I track my order?
Yes, a tracking number will be sent to you by email as soon as your order is shipped.
🔄 Returns & Refunds
Can I return a product?
You have a period of 14 days after receipt to exercise your right of withdrawal (in accordance with European regulations). The product must be unopened and in its original packaging.
How do I make a return?
Contact us by email at contact@afanaya.fr stating your order number. We will guide you through the return process.
How long does it take to get a refund?
The refund is made within 10 business days after receipt and verification of the return.
✅ Product Authenticity
Are your perfumes authentic?
Yes. All products sold on Afanaya are 100% authentic. We source our products from trusted European wholesale suppliers and guarantee that every item we offer is genuine. We do not sell counterfeit, replica, imitation, or inspired-by products. If you have any questions regarding product authenticity, please contact our customer support team.
Are your products new?
Yes, all our products are new, never used and in their original packaging.
💳 Payment
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for secure and fast payment.
Is payment secure?
Yes, all transactions are secured by SSL encryption. Your bank details are never stored on our site.
📞 Customer Service
How to contact customer service?
You can contact us by email at contact@afanaya.fr. We respond within 24 business hours.
Do you have a promo code for my first order?
Yes! Subscribe to our newsletter and receive the code BIENVENUE10 to get 10% off your first order.